SHINE

Shine Athy invites you to a Failte Ireland Customer Service workshop.

The workshop is for owner/managers and frontline staff of all businesses in Athy. All participants will receive a Failte Ireland Customer Service Certificate of participation.

The same workshop will be repeated twice, so choose the time that best suits you. The details are as follows:

6.30pm – 9.30pm, Thursday 15^th April, Clanard Court Hotel, Athy

Or

9.30am – 12.30pm, Friday 16^th April, Clanard Court Hotel, Athy

The Shine town initiative aims to reinvigorate the traditional Irish welcome offered to all visitors. The overall objective of the SHINE TOWN programme is to ensure that tourists visiting Athy, experience the best possible service wherever they go in the town, leading to increased repeat visits, positive word of mouth and recommendations.

The workshop will be great fun and very practical. It will give you useful tools to deliver the best possible customer experience with wonderful, friendly service, displaying the four key behaviours of the SHINE programme: S-omeone who is H-appy, I-nterested, N-atural and E-xpert.

Key topics include:

• The SHINE Service Promise – your commitment to SHINE and Athy
• The customer service journey, identifying the key moments of truth for customers on their service journey
• Recognising opportunities to go beyond good service for your customers – i.e. meeting expectations but also exceeding expectations
• Communicating with customers - methods to effectively manage the different range of customer interactions.
  
  Places are limited so please e-mail confirmation of your attendance (and any additional members of staff from your business) to fiona@firstwestern.ie before Friday 9^th April or call Fiona on 086 382 5854.